The order cancellation policy will work as below:
Customers can cancel their orders within the 24 hours set time, and time will be counted right after placing an order. If the customer cancels the order, then the below conditions will be applied:
- If the customer attempts the cancellation within 24 hours of placing the order, a 90% amount will be refunded.10% amount is the transaction fee charged by the merchant company which is deducted from JAZ Leather instead of the customer. Therefore, the company can refund only the amount that has been credited to our account.
- If the customer wishes to cancel the order before 48 hours of placing the order but 24 hours have passed away, then a 40% amount will be refunded from the total amount, the company receives.
- If the order is made, but the customer cancels before the product’s shipping, then the customer will be refunded with the shipping amount only.
To ensure quality services, our return and exchange policy is valid for 7 days, which means you can contact us within 7 days after the product delivery for a return or exchange. If you fail to approach us within this set period, your return and exchange request will not be entertained.
We will respond to your request for a return or exchange within 24 to 48 hours. Our quality assurance team and refund team collaboratively work on your request; if the item needs to exchange, then we will process your exchange item within 15 days, and if it needs to be returned and refunded, our company will make sure to process a refund within 30 to 45 business days.
The refund will be made to the original account from which the company receives the order’s payment. The change in account for a refund will not be accepted. In case of any delay, our support team will update you about your request.
According to company policy, the customer can claim, and the company is liable to a refund if the following cases occur:
- Leather Jacket will not be dispatched within 30 days of order placement except if a disastrous situation happens as Covid-19 happened recently.
- Shipped the jacket with the incorrect ordered size except for a discussion that happened through email, call, or any other means.
- Dispatched the jacket in a style different than the ordered one except for a discussion that happened through email, call, or any other means.
- The customized product will not be returned or refunded in any case because the custom products are made according to the customer’s unique requirements and may not be used for any other client.
- The shipping charges will be deducted from the customer’s refundable amount if the customer is entitled to a refund.
How to Apply For a Return / Exchange?
To keep a record of the conversation, the company prefers to keep all the conversations over email so that effective communication can occur. If you want to return or exchange the item you received, you should contact us at firstname.lastname@example.org within 24 hours once you receive your parcel. Our support team will process your request to the refund and claim department; they will investigate your case and update you with the possible options.